Cat Cafe Manager
Full-time 40 hrs/wk
Mon-Fri 9-5
Salary $45,000.00/yr
The Manager of Treetops Kitty Cafe & Rescue oversees the daily operations of a unique, community-centered space that combines a cozy café environment with a mission-driven cat rescue. The Manager will ensure that the café operates smoothly and efficiently while prioritizing the welfare of the cats and providing an exceptional experience for customers. This role requires a passion for animal welfare, excellent management skills, and a strong background in hospitality or retail. Experience working directly with animals (specifically cats) in a shelter, rescue, or veterinary environment is required.
Operations Management:
- Check on Volunteer/cleaning, open at 11:00, oversee daily operations, manage the retail section, manage inventory, and close at 4:00. If there was no volunteer, you must do those duties before opening.
- Operating systems: QuickBooks Online, SimplyBook, Google Workspace, Gmail, Microsoft 360.
- Ensure the café is clean, welcoming, and compliant with health and safety regulations.
Staff Management:
- Recruit, train, and manage café staff, including unpaid volunteers.
- Manage Part-Time Staff position, P/T Rescue Coordinator and the P/T Volunteer Coordinator, and the P/T Content Creator.
- Create and maintain staff schedules, ensuring adequate coverage at all times.
- Conduct regular performance evaluations and provide coaching and development opportunities.
Customer Experience:
- Ensure high customer satisfaction by providing excellent service and promptly addressing any concerns.
- Engage with customers to educate them about the rescue mission and encourage adoptions.
- Oversee the organization and hosting of all events and workshops that align with the café's mission and attract new customers.
- Be comfortable handling difficult situations and mitigate conflict.
- Educate the public about proper cat care and safe practices (e.g., promote spay/neuter, debunk popular opinions that create barriers to adoption, discourage declawing practices, etc.).
Cat Care and Welfare:
- Oversee the health and well-being of the resident cats, working closely with veterinary staff and volunteers.
- Ensure all cats are properly socialized and their environment is stress-free and enriching.
- Work closely with the Rescue Coordinator to ensure all cats are properly socialized and their environment is stress-free and enriching.
- Coordinate adoptions, including pre-screening potential adopters, facilitating the adoption process, and following up on adoptions.
- Be comfortable administering medications orally, topically, and subcutaneously when needed.
- Problem-solve difficult cats and provide them care despite behavioral barriers (for example: safely load a shy or semi-feral cat into a carrier or administer medications to a cat who does not like them).
- Make informed decisions about each cat's health, choosing how to handle medical cases within the scope of the Cafe’s abilities.
5. Marketing and Community Engagement:
- Develop and implement marketing strategies to promote the café, increase foot traffic, and drive adoptions.
- Manage social media accounts, creating engaging content highlighting café activities and available cats.
- Build relationships with local businesses, animal shelters, and community organizations to foster partnerships and sponsorships.
Qualifications
- MUST BE 25 YEARS OR OLDER
- - Experience: At least one year of experience in a rescue or shelter environment, either as a volunteer or in a paid position.
Skills:
- - Proficiency in Microsoft Office, Google, Gmail, and Canva.
- - Excellent customer service and communication skills.
- - Strong reasoning skills to handle a variety of situations.
- - Expert animal handling skills or the willingness to learn.
Personal Traits:
- -Strong attention to detail, punctuality, and the ability to learn quickly.
- - Willingness to Learn: Must be open to learning new systems and procedures.
Why Join Us?
- - Meaningful Work: Make a real difference in the lives of cats in need.
- - Supportive Team: Work alongside a passionate and supportive team.
- - Inclusive Environment: Join an inclusive space that values diversity and does not discriminate against any individual.
How to Apply:
If you are passionate about cats and have the required experience, please send your resume and a brief cover letter explaining why you are a good fit for this role to treetopskittypres@gmail.com
We look forward to hearing from you!